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Chequers Contract services Ltd
TERMS AND CONDITIONS OF BUSINESS |
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| 1. |
DEFINITIONS |
| 1.1 |
“Buyer” means the person firm
or company who accepts the Seller’s written or oral quotation for the
sale of Goods or whose written or oral order for the Goods is accepted
by the Seller from the Buyer. |
| 1.2 |
“Conditions” means the standard
terms and conditions of the sale as set out in this document (unless the
context otherwise requires) and any special terms and conditions
expressly agreed in writing by the Seller. |
| 1.3 |
“Contract” means the contract
for the sale and purchase of the Goods. |
| 1.4 |
“Goods” means the goods
(including any instalment of the goods or any part of them) which the
Seller is to supply in accordance with these Conditions (which where
appropriate shall include any Dispensers). |
| 1.5 |
“Dispensers” means the
dispensers (including any installation of the same) to be loaned or sold
(as applicable) by the Seller to the Buyer for the purpose of dispensing
the Goods. |
| 1.6 |
“Dispenser Loan” means the loan
of the Dispensers by the Seller to the Buyer for the Term. |
| 1.7 |
“Seller” means Chequers Contract services Ltd (Company Number 5134135). |
| 1.8 |
“Term” means the minimum period
of three years, or as may otherwise be agreed between the Buyer and the
Seller in writing, commencing from the delivery of the Dispensers by the
Seller or its authorised representatives to the Buyer. |
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2. |
CONDITIONS APPLICABLE |
| 2.1 |
The Seller shall sell and the
Buyer shall purchase the Goods in accordance with the Seller’s written
or oral quotation (if accepted by the Buyer), or the Buyer’s written or
oral order (if accepted by the Seller) subject in either case to these
Conditions, which shall govern the Contract to the exclusion of any
other terms. |
| 2.2 |
All orders shall be deemed to
be an offer of the Buyer to purchase the Goods subject to these
Conditions. No order submitted by the Buyer shall be deemed to be
accepted by the Seller unless and until confirmed by the Sellers
authorised representative. The Seller is entitled to refuse any order
placed by the Buyer at its discretion. |
| 2.3 |
No variation to these
Conditions shall be binding unless expressly agreed in writing between
the authorised representatives of the Buyer and the Seller. The Seller’s
employees or agents are not authorised to make any representations
concerning the Goods unless confirmed by the Seller in writing. The
Buyer acknowledges that it does not rely on such representations which
are not so confirmed, but nothing in these Conditions affects the
liability of either party for fraudulent misrepresentation. |
| 2.4 |
The Buyer shall be responsible
to the Seller for ensuring the accuracy of the terms of any order
(including any applicable specification) submitted by the Buyer and for
giving the Seller any necessary information relating to the Goods within
a sufficient time to enable the Seller to perform the Contract in
accordance with its terms. |
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3. |
THE PRICE AND PAYMENT |
| 3.1 |
The price of the Goods shall be
the Seller’s quoted price or where no price has been quoted the price
either in the Seller’s published price list or on its website, current
at the date of acceptance of the order. All prices quoted are valid for
30 days only or until earlier acceptance by the Buyer, after which time
they may be altered by the Seller without giving notice to the Buyer. |
| 3.2 |
The price for the Goods shall
be exclusive of any value added tax and all costs or charges in relation
to packaging loading unloading carriage and insurance (if any), all of
which amounts the Buyer shall pay in addition when it is due to pay for
the Goods. |
| 3.3 |
The Seller reserves the right
by giving written notice to the Buyer at any time before delivery to
increase the price of the Goods to reflect any increase in the cost to
the Seller which is due to any factor beyond the control of the Seller
(such as, without limitation, any foreign exchange fluctuation, currency
regulation, alteration of duties, significant increase in the costs of
labour materials or other costs of manufacture), any change in delivery
dates, quantities or specifications for the Goods which is requested by
the Buyer or any delay caused by any instructions of the Buyer or
failure of the Buyer to give the Seller adequate information or
instructions. |
| 3.4 |
The Buyer shall pay the price
of the Goods (but without any deduction) in pounds sterling within 30
days of the date of the Seller’s invoice. Time for payment of any sum
due to the Seller under the Contract shall be of the essence. |
| 3.5 |
If the Buyer fails to make any
payment due on the date then without limiting any other right or remedy
available to the Seller, the Seller may: |
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3.5.1 |
cancel the Contract or suspend any further
deliveries to the Buyer; |
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3.5.2 |
appropriate any payment made by the Buyer
to such of the Goods as the Seller may think fit; and |
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3.5.3 |
charge the Buyer interest to the Seller on
the amount unpaid (both before and after judgement) at the annual rate
of 4% above the base rate of Barclays Bank plc from time to time in
force until payment in full is made. The Seller reserves the right to
claim interest under the Late Payment of Commercial Debts (Interest) Act
1998. |
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4. |
THE GOODS |
| 4.1 |
The quantity quality and
description of the Goods shall be as set out in the Seller’s written or
oral quotation (if accepted by the Buyer) or the Buyer’s written or oral
order (if accepted by the Seller) or the Seller’s delivery note. |
| 4.2 |
All weights, dimensions,
capacities, prices and other data included in the Seller’s catalogues,
website, prospectuses, circulars, advertisements, printed matter and
price lists are issued or published for the sole purpose of giving an
approximate idea of the Goods described in them. They shall not form
part of the Contract unless expressly agreed by the parties in writing. |
| 4.3 |
The Seller reserves the right
to make any changes in the specification of the Goods which are required
to conform with any applicable statutory or EU requirements or, where
the Goods are to be supplied to the Seller’s specification, which do not
materially affect their quality or performance. |
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5. |
DISPENSERS |
| 5.1 |
In consideration of the Buyer
buying the Goods (excluding Dispensers) from the Seller, the Seller may
enter into a Dispenser Loan with the Buyer subject to the remainder of
this Condition 5. |
| 5.2 |
The Dispenser Loan shall come
into force upon delivery of the Dispensers by the Seller to the Buyer
and, subject to the remainder of this Condition 5, shall continue in
force for the Term or until terminated in accordance with Conditions 5.4
or 5.5. |
| 5.3 |
In the event that the Seller
enters into a Dispenser Loan with the Buyer, the Buyer agrees: |
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5.3.1 |
not to dispense any goods other than the
Goods supplied by the Seller from the Dispensers; |
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5.3.2 |
to permit the Seller to inspect the
Dispensers upon request; and |
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5.3.3 |
not to, or permit any persons to, damage
destroy or otherwise deface the Dispensers |
| 5.4 |
The Seller may terminate the
Dispenser Loan at any time by giving 7 days written notice to the Buyer. |
| 5.5 |
The Seller may terminate the
Dispenser Loan forthwith on giving notice to the Buyer if the Buyer
commits any breach of Condition 5.3 and (in the case of a breach capable
of being remedied) shall have failed, within 30 days after the receipt
of a request in writing from the Seller so to do, to remedy the breach. |
| 5.6 |
The Seller may terminate the
Dispenser Loan forthwith on giving notice to the Buyer if the Buyer
commits any breach of Condition 5.3 and (in the case of a breach capable
of being remedied) shall have failed, within 30 days after the receipt
of a request in writing from the Seller so to do, to remedy the breach. |
| 5.7 |
Forthwith upon the termination
of the Dispenser Loan, the Buyer shall: |
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5.7.1 |
on the receipt of the Sellers invoice pay
to the Seller a sum equivalent to the full market replacement cost of
the Dispenser(s). |
| 5.8 |
Payment of any sums due under
this Condition 5 are due in pounds sterling within 14 days from the date
of the Seller’s invoice. If the Buyer fails to make payment on the due
date, then Condition 3.5 shall apply. |
| 5.9 |
Any termination of the
Dispenser Loan howsoever occasioned shall not affect any other rights or
liabilities of either party in relation to this Condition 5 or to the
remainder of the Contract. |
| 5.10 |
The Seller may in its absolute
discretion at any time sell Dispensers to the Buyer for a price to be
agreed in writing between the parties. |
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6. |
WARRANTIES & LIMITATION OF LIABILITY |
| 6.1 |
Subject to the following
provisions, the Seller warrants that upon delivery the Goods will
correspond with their specification at the time of delivery and shall be
of satisfactory quality within the meaning of the Sale of Goods Act
1979. |
| 6.2 |
The warranty in Condition 6.1
does not extend to parts, materials or equipment not manufactured by the
Seller, in respect of which the Buyer shall only be entitled to the
benefit of any such warranty or guarantee as is given by the
manufacturer to the Seller. |
| 6.3 |
Subject as expressly provided
in these Conditions, and except where the Goods are sold to a person
dealing as a consumer (within the meaning of the Unfair Contract Terms
Act 1977), all warranties, conditions or other terms implied by statute
or common law are excluded to the fullest extent permitted by law. |
| 6.4 |
Where the Goods are sold under
a consumer transaction (as defined by the Consumer Transactions
(Restrictions on Statements) Order 1976) the statutory rights of the
Buyer are not affected by these Conditions. |
| 6.5 |
A claim by the Buyer which is
based on any defect in the quality or condition of the Goods or their
failure to correspond with specification shall (whether or not delivery
is refused by the Buyer) be notified to the Seller within seven days
from the date of delivery or (where the defect or failure was not
apparent on reasonable inspection) within a reasonable time after
discovery of the defect or failure. If delivery is not refused, and the
Buyer does not notify the Seller accordingly, the Buyer shall not be
entitled to reject the Goods and the Seller shall have no liability for
such defect or failure, and the Buyer shall be bound to pay the price as
if the Goods had been delivered in accordance with the Contract. |
| 6.6 |
Where a valid claim in respect
of any of the Goods which is based on a defect in the quality or
condition of the Goods or their failure to meet specification is
notified to the Seller in accordance with these Conditions, the Seller
may replace the Goods (or the part in question) free of charge or, at
the Seller’s sole discretion, refund to the Buyer the price of the Goods
(or a proportionate part of the price), in which case the Seller shall
have no further liability to the Buyer. |
| 6.7 |
Except in respect of death or
personal injury caused by the Seller’s negligence, or liability for
defective products under the Consumer Protection Act 1987, the Seller
shall not be liable to the Buyer by reason of any representation (unless
fraudulent), or any implied warranty, condition or other term, or any
duty at common law, or under the express terms of the Contract, for loss
of profit or for any indirect, special or consequential loss or damage,
costs, expenses or other claims for compensation whatsoever (whether
caused by the negligence of the Seller, its employees or agents or
otherwise) which arise out of or in connection with the supply of the
Goods (including any delay in supplying or any failure to supply the
Goods in accordance with the Contract or at all) or their use or resale
by the Buyer, and the entire liability of the Seller under or in
connection with the Contract shall not exceed the price of the Goods,
except as expressly provided in these Conditions. |
| 6.8 |
The Seller shall not be liable
to the Buyer or be deemed to be in breach of the Contract by reason of
any delay in performing, or any failure to perform, any of the Seller’s
obligations in relation to the Goods, if the delay or failure was due to
any cause beyond the Seller’s reasonable control. Without limiting the
foregoing, the following shall be regarded as causes beyond the Seller’s
reasonable control: Act of God, explosion, flood, tempest, fire or
accident; war or threat of war, sabotage, insurrection, civil
disturbance or requisition; acts, restrictions, regulations, bye-laws,
prohibitions or measures of any kind on the part of any governmental,
parliamentary or local authority; import or export regulations or
embargoes; strikes, lock-outs or other industrial actions or trade
disputes (whether involving employees of the Seller or of a third
party); difficulties in obtaining raw materials, labour, fuel, parts or
machinery; power failure or breakdown in machinery. |
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7. |
DELIVERY OF GOODS |
| 7.1 |
Delivery of the Goods shall be
made by the Seller, or its authorised representatives, delivering the
Goods to the premises nominated by the Buyer unless otherwise agreed in
writing between the parties. |
| 7.2 . |
Delivery of the Goods will
normally be within 7 working days following the acceptance of the
Buyer’s order by the Seller to premises nominated by the Buyer in
mainland UK. The Seller reserves the right to charge for delivery of the
Goods if the value of the Buyer’s order is under the Seller’s minimum
order value from time to time in force; or if the Goods are to be
delivered to premises located within the London congestion charge
boundary; or if the Goods are to be delivered outside the Seller’s
normal delivery area; or if the Goods are of an unusual quantity or
size. |
| 7.3 |
Any dates quoted for delivery
of the Goods are approximate only and the Seller shall not be liable for
any delay in delivery of the Goods however caused. Time for delivery
shall not be of the essence of the Contract unless previously agreed by
the Seller in writing. The Goods may be delivered by the Seller in
advance of the quoted delivery date on the Seller giving reasonable
notice to the Buyer. |
| 7.4 |
Where the Goods are to be
delivered in instalments each delivery shall constitute a separate
Contract and failure by the Seller to deliver any one or more of the
instalments in accordance with these Conditions or any claim by the
Buyer in respect of any one or more instalments shall not entitle the
Buyer to treat the Contract as a whole as repudiated. |
| 7.5 |
If the Seller fails to deliver
the Goods (or any instalment) for any reason, other than any cause
beyond the Seller’s reasonable control or the Buyer’s fault, and the
Seller is accordingly liable to the Buyer, the Seller’s liability shall
be limited to replacing the Goods within a reasonable time or issuing a
credit note at the pro rata Contract rate against any invoice raised for
such Goods. |
| 7.6 |
If the Buyer fails to take
delivery of the Goods or fails to give the Seller adequate delivery
instructions at the time stated for delivery (otherwise than by reason
of any cause beyond the Buyer’s reasonable control or by reason of the
Seller’s fault) then without limiting any other right or remedy
available to the Seller, the Seller may: |
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7.6.1 |
store the Goods until actual delivery and
charge the Buyer for the reasonable costs (including insurance) of
storage; or |
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7.6.2 |
sell the Goods at the best price readily
obtainable and (after deducting all reasonable storage and selling
expenses) account to the Buyer for the excess over the price under the
Contract or charge the Buyer for any shortfall below the price under the
Contract. |
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8. |
CANCELLATION OF ORDER |
| 8.1 |
No order which has been
accepted by the Seller may be cancelled by the Buyer except with the
agreement in writing of the Seller and on the terms that the Buyer shall
indemnify the Seller in full against all loss (including loss of profit)
costs (including the cost of labour and materials used) damages charges
and expenses incurred by the Seller as a result of cancellation. |
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9. |
DELIVERY BY BUYER |
| 9.1 |
The quantity of any consignment
of Goods as recorded in the delivery note by the Seller upon despatch
from the Seller’s place of business shall be conclusive evidence of the
quantity received by the Buyer on delivery unless the Buyer can produce
conclusive evidence to the contrary. |
| 9.2 |
Without prejudice to Condition
9.1, unless expressly agreed by the Seller, upon delivery of the Goods
to the premises nominated by the Buyer in accordance with Condition 7.1,
the Buyer shall sign the Seller’s delivery note to acknowledge receipt
of the delivery of the Goods. |
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10. |
TITLE AND RISK |
| 10.1 |
Risk of damage to or loss of
the Goods shall pass to the Buyer in the case of Goods to be delivered
otherwise than at the Seller’s premises at the time of delivery or if
the Buyer wrongfully fails to take delivery of the Goods, the time when
the Seller has tendered delivery of the Goods. |
| 10.2 |
Notwithstanding delivery and
the passing of risk in the Goods the property in the Goods shall not
pass to the Buyer until the Seller has received in full (in cash or
cleared funds) payment in full of the price of the Goods agreed to be
sold by the Seller to the Buyer for which payment is then due. |
| 10.3 |
Until the property in the Goods
passes to the Buyer in accordance with Condition 10.2 the Buyer shall
hold the Goods and each of them on a fiduciary basis as agent and bailee
for the Seller and shall keep the Goods (at no cost to the Seller)
separately from those of the Buyer and third parties and properly
protected and insured and identified as the Seller’s property but the
Buyer may resell or use the Goods in the ordinary course of its
business. |
| 10.4 |
The Seller shall be entitled to
recover payment of the Goods notwithstanding that property in any of the
Goods has not passed from the Seller. |
| 10.5 |
Until such time as property in
the Goods passes to, the Buyer (and provided the Goods are still in
existence and have not been resold), the Seller may at any time require
the Buyer to deliver up the Goods to the Seller. If the Buyer fails to
do so, the Seller may enter upon any premises of the Buyer or any third
party where the Goods are situated and repossess the Goods. |
| 10.6 |
The Buyer shall not pledge or
in any way charge by way of security for any indebtedness any of the
Goods which are the property of the Seller. Without prejudice to the
other rights of the Seller, if the Buyer does so all sums whatever owing
by the Buyer to the Seller shall forthwith become due and payable. |
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11. |
INSOLVENCY OR OTHER DEFAULT OF THE BUYER |
| 11.1 |
This Condition 11 applies if: |
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11.1.1 |
the Buyer fails to make payment for the
Goods in accordance with the Contract; or |
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11.1.2 |
any distress or execution shall be levied
upon any of the Buyer’s property; or |
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11.1.3 |
the Buyer offers to make any arrangements
with its creditors or commits an act of bankruptcy; or |
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11.1.4 |
any petition in bankruptcy is presented
against the Buyer; or |
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11.1.5 |
the Buyer is unable to pay its debts as
they fall due within the meaning of section 123 of the Insolvency Act
1986; or |
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11.1.6 |
being a limited company any resolution or
petition to wind up the Buyer (other than for the purpose of
amalgamation or reconstruction without insolvency) shall be passed or
presented; or |
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11.1.7 |
a receiver, administrator, administrative
receiver or manager shall be appointed over the whole or any part of the
Buyer’s business or assets; or |
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11.1.8 |
the Buyer shall suffer any analogous
proceedings under the foreign law; or |
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11.1.9 |
the Buyer ceases, or threatens to cease, to
carry on business; or |
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11.1.10 |
the Seller reasonably apprehends that any
of the events mentioned above is about to occur in relation to the Buyer
and notifies the Buyer accordingly. |
| 11.2 |
If this Condition 11 applies
then, without limiting any other right or remedy available to the
Seller, the Seller may cancel the Contract or suspend any further
deliveries under the Contract without any liability to the Buyer and if
the Goods have been delivered but not paid for, the price of the Goods
shall become immediately due and payable notwithstanding any previous
agreement or arrangement to the contrary. |
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12. |
BUYING GOODS ON THE SELLER’S WEBSITE |
| 12.1 |
By using the Seller’s website,
the Buyer agrees to be legally bound by the Conditions as they apply to
the Buyer’s use of, or access to, the Seller’s website. The Buyer may
not use the Seller’s website if it does not wish to be bound by the
Conditions to the exclusion of all other terms and conditions, including
those that the Buyer may purport to apply. |
| 12.2 |
The Conditions shall apply to
the purchase of any Goods by the Buyer from the Seller’s website save in
so far as they are varied or modified in accordance with this Condition
12. |
| 12.3 |
The contents of the Seller’s
website are intended for business users only and the Seller reserves the
right to refuse service to non-business customers. |
| 12.4 |
The display of the Goods on the
Seller’s website constitutes a mere invitation to treat. The Buyer must
complete and submit an order form on the Seller’s website to the Seller
for the Goods, which will constitute an offer. |
| 12.5 |
No order submitted by the Buyer
shall be deemed to be accepted by the Seller unless and until confirmed
by the Seller’s authorised representative in accordance with Condition
12.7. The Seller is entitled to refuse any order placed by the Buyer at
its discretion. |
| 12.6 |
The Seller will generate an
acknowledgement on receipt of the Buyer’s order, which for the avoidance
of doubt will not constitute acceptance by the Seller of the order,
whilst the Seller checks stock availability before agreeing to the sale. |
| 12.7 |
If the Buyer’s order is
accepted, the Seller will confirm acceptance to the Buyer by online
electronic means with an order acceptance to the email address provided
by the Buyer to the Seller on ordering. |
| 12.8 |
The Seller reserves the right
to alter, suspend or discontinue any aspect of its website or the
content or services available through it, including the Buyer’s access
to it. Unless expressly stated, any new features including new content
and/or the sale of new goods and/or the release of new software tools or
resources shall be subject to these Conditions. |
| 12.9 |
The Buyer is solely responsible
in all respects for all use of and for protecting the confidentiality of
any username and password that may be given to it or selected by it for
use on the Seller’s website. The Buyer may not share these with or
transfer them to any third parties. The Buyer must notify the Seller
immediately of any unauthorised use of them or any other breach of
security regarding the Seller’s website that comes to the Buyer’s
attention. |
| 12.10 |
Where third parties supply
content published on the Seller’s website, the Buyer acknowledges that
the Seller does not control or endorse their contents in any way. All
content which is offered by third parties that are not affiliated with
or otherwise connected with the Seller, is published in good faith but
the Seller does not (to the extent permitted by applicable law) accept
responsibility for the accuracy or otherwise of such content (whether
published on or off-line) and the use of such content, except for
content which relates directly to Goods purchased by the Buyer. The
Buyer assumes total responsibility and risk for its use of the Seller’s
website and use of all information contained within it. |
| 12.11 |
The Seller has used its best
endeavours to ensure that its website complies with English law.
However, the Seller makes no representations that the materials on its
website are appropriate or available for use in locations outside the
United Kingdom. |
| 12.12 |
The Seller makes no warranties,
express or implied, that making the Goods available in any particular
jurisdiction outside the UK is permitted under any applicable non-UK
laws or regulations. Accordingly, if making the Goods or any part
available in the Buyer’s jurisdiction or to the Buyer (by reason of
nationality, residence or otherwise) is prohibited, those Goods are not
offered for sale to the Buyer. The Buyer accepts that if it is resident
outside the UK, it must satisfy itself that it is lawfully able to
purchase the Goods. The Seller accepts no liability, to the extent
permitted by applicable law, for any costs, losses or damages resulting
from or related to the purchase or attempted purchase of the Goods by
persons in jurisdictions outside the UK or who are nominees of or
trustees for citizens, residents or nationals of other countries. |
| 12.13 |
The Seller will try to make its
website available but cannot guarantee that its website will operate
continuously or without interruptions or be error free and can accept no
liability for its unavailability. The Buyer must not attempt to
interfere with the proper working of the Seller’s website and, in
particular, the Buyer must not attempt to circumvent security, tamper
with, hack into, or otherwise disrupt any computer system, server,
website, router or any other internet connected device. |
| 12.14 |
Condition 6 applies to any
Goods purchased by the Buyer through the Seller’s website. For the
avoidance of doubt, other than as stated in Condition 6, the Seller
excludes all other express or implied terms, conditions, warranties,
representations or endorsements whatsoever with regard to the Goods, the
Seller’s website or any information or service provided through its
website. The Seller will use its reasonable endeavours to ensure that
all materials and information published on its website are accurate, but
all information and materials on the Seller’s website are provided on an
“as is” basis. |
| 12.15 |
The Buyer is responsible for
ensuring that its computer system meets all relevant technical
specifications necessary to use the Seller’s website and is compatible
with the Seller’s website. The Buyer acknowledges that the Seller cannot
and does not guarantee or warrant that any material available for
downloading from its website will be free from infection, viruses and/or
other code that has contaminating or destructive properties. The Buyer
is responsible for implementing sufficient procedures and virus checks
(including anti-virus and other security checks) to satisfy its
particular requirements for the accuracy of data input and output. |
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13. |
MISCELLANEOUS |
| 13.1 |
Any provision of this contract
which is or may be held by a court or other competent authority to be
void or unenforceable shall to the extent of such invalidity or
unenforceability be deemed severable and shall not affect any other
provision of this contract. |
| 13.2 |
No waiver or forbearance by the
Seller (whether express or implied) of any breach of the Contract by the
Buyer shall be considered as a waiver of any subsequent breach of the
same or any other provision. |
| 13.3 |
This Contract shall be governed
by the laws of England and Wales, and the Buyer agrees to submit to the
non-exclusive jurisdiction of the English courts. |
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14. |
WHEN BUYING GOODS USING A CREDIT/DEBIT CARD |
| 14.1 |
You may pay by MasterCard, Visa, Visa Debit / Delta / Connect, Maestro, Solo,
Electron. |
| 14.2 |
We reserve the right to choose not to accept your order for any reason
and will not be liable to you or anyone else in those circumstances. |
| 14.3 |
Credit/debit cardholders are subject to validation checks and
authorisation by the card issuer. If the issuer of your card refuses to
authorise payment we will not accept your order and we will not be
liable for any delay or non-delivery and we are not obliged to inform
you of the reason for the refusal. |
| 14.4 |
We will take all reasonable care, in so far as it is in our power to do
so, to keep the details of your order and payment secure however we
cannot be held liable for any loss you may suffer if a third party
procures unauthorised access to any data you provide when accessing or
ordering from the Website. Any such loss shall not be borne either
wholly or partly by us, and shall be entirely your responsibility. |
| 14.5 |
If the price of an item is incorrect on the order or the goods ordered
are not available we will contact you by e-mail at the address provided
with your order details or by telephone to ask whether you wish to
proceed with the order. If you are not happy to proceed, or we are
unable to obtain your instructions, we will cancel the order and provide
you with a full refund of any monies debited within 28 days. |
| 14.6 |
You may return products unopened in unlikely event of damage, fault or
error and you will be entitled to an exchange or full refund within 28
working days of our written agreement to do so. Goods should be returned
unopened in their original packaging. We will only refund the
delivery/carriage charge or return delivery/carriage charge if the
return is a result of our error. Please report any damage or incomplete
deliveries in writing within 24 hours of receipt of goods. |
| 14.7 |
We reserve the right to refuse a refund if a product returned is not
resalable or the packaging had been damaged. |
|
14.8 |
Credit Card payments may attract a charge. |
