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Frequently asked questions |
At Chequers Contract services we strive to ensure that our after sales service is the very best.
You can best contact us by e-mail at: orders@chequerscontracts.co.uk
Alternatively, you can call us on: 020 8665 6746
You may find the quickest solution to your query or problem can be found by checking our list of
frequently asked questions: |
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| What are your Carriage Terms? |
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| What day is delivery due? |
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| Can I see a Representative? |
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| If I order more cases, do I get a better price? |
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| Is it in stock? |
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| Can I have the MSDS Sheets to assist with my
COSSH Assessments? |
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| Can I have a sample? |
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| What times are you open for business? |
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| Are dispensers supplied? |
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| What are your Bank Account Details? |
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| I've had the wrong goods delivered, what should I do? |
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| I am unhappy with the goods you have sent me |
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| The goods you have sent me are damaged |
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| The goods do not seem to be the same as the last time I ordered them |
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| I may not be available when you try to deliver |
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| Do you demonstrate Application Equipment? |
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| What is your returns policy? |
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| The goods are faulty, what should I do? |
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What are your Carriage Terms? |
See our Delivery Information page
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What day is delivery due? |
| Your goods will normally be delivered within 3 days of placing your order. |
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Can I see a Representative? |
| Please contact our Sales Office who will be pleased to make arrangements. |
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If I order more cases, do I get a better price? |
| Please contact our Sales Office who will be pleased to discuss your requirements. |
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Is it in stock? |
| We hold large stocks of the products shown on our Website and can normally deliver from stock.
Please contact our Sales Office to confirm availability. |
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Can I have the MSDS Sheets to assist with
my COSSH Assessments? |
| Some products have the MSDS sheets on line. If you cannot find the one you require, please contact our Sales Office who will be able to
fax, post or e-mail it to you by return. |
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Can I have a sample? |
| Please contact our Sales Office who will provide assistance. |
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What times are you open for business? |
| Our Website is open 24 hours a day, 7 days a week! Office hours are 9:00am - 5pm Monday to Friday. |
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Are dispensers supplied? |
| Main line dispensers are supplies 'on Loan' under our standard 'Terms & Conditions of Business'. They remain our property and are subject to charge. Or you can purchase them. |
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What are your Bank Account Details? |
Our Bank details are:
NATWEST; Our Account Name is: Chequers Contract Services Ltd; Sort Code is: 60-06-14;
Account Number: 29517850 |
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I've had the wrong goods delivered, what should I do? |
| We are sorry that this has happened. Please contact our
Sales Office who will be pleased to make arrangements to exchange them as
quickly as possible. |
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I am unhappy with the goods you have sent me |
| Please contact our Sales Office who will make arrangements
to exchange them or make a refund. |
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The goods you have sent me are damaged |
| Please contact our Sales Office who will be pleased to make arrangements to exchange them. |
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The goods do not seem to be the same as the last time I ordered them |
| Please contact our Sales Office who will be able to explain
the reason for the change. |
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I may not be available when you try to deliver |
| Please advise us of any special delivery
requirements i.e. phone before delivery. Due to the nature of the goods
involved, we are unable to leave goods without a signature. There may be an
additional charge for certain special arrangements. |
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Do you demonstrate Application Equipment? |
| We can arrange demonstrations for items of equipment. Please contact our Sales Office or our Local Area Representative to make arrangements. |
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What is your returns policy? |
| If goods are unused and in their original packaging we will
gladly credit or refund them. However a handling charge will be applied. Unfortunately we are unable to do this with
special order items, unless they are faulty. |
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The goods are faulty, what should I do? |
| Please contact our Sales Office who will make
arrangements for repair/replacement as quickly as possible. |
