Help with Shopping

Introduction

This page contains information which explains how shopping works at the Chequers Contract services Ltd web site and is also intended to help visitors to this site resolve the more common difficulties which may be encountered.

How to buy

Use our Product Finder to find the item(s) you are looking for. Then, select the details of an individual product and click on the shopping basket button to add the item to your online shopping basket.

Payment Methods

Delivery

Terms & Conditions

How to get a password

Frequently asked questions

Solutions to common problems

Cookies

Privacy Policy

 

At any time you can view the contents of your shopping basket by clicking on the button on the top bar of our web site page.  Once you have finished adding items to your basket, you can click on the 'Buy Now' button on the 'View Basket' page and you will be taken to our secure checkout to enter your details.

How to get a password

If you haven't got a username and password:

If you already have an account with us,email us at orders@chequerscontracts.co.uk and we will contact you to issue your individual username and password which will give you access to your contract prices online.

The shopping facilities on this web site have been designed for use with reasonably up to date web browsers.  If you are using an out of date web browser, you may experience some difficulties.

If you do not wish to enter your order through our web site, you can place your order with us in the following ways:

Email:

orders@chequerscontracts.co.uk

Telephone:

Call our sales team on 020 8665 6746.  anytime between 9:00am - 5pm Monday to Friday.  Our friendly sales staff will take your order or help with any enquiry you may have.  (Answerphone out of hours.)

Post:

Send your order or post your cheque to:
Units 12-14
Tait Road Industrial Estate
Tait Road
Croydon
Surrey
CR0 2DP

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Payment Methods.

By Cheque: Make cheques payable to Chequers Contract Services Ltd.
By Credit Account: Chequers Contract Services Ltd offers a 30 day credit account facility, subject to status and credit clearance.
Bank transfers: For quick clearance we also accept bank transfers.
Bank: NATWEST      Sort code: 60-06-14       Account No: 29517850
All prices are exclusive of VAT

Delivery.

Our deliveries are subject to a £1 charge inside the congestion charge zone. Deliveries can be carried out on an 'as and when required' or regular 'standing order' basis.

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Frequently asked questions

At Chequers Contract services we strive to ensure that our after sales service is the very best.

You can best contact us by e-mail at: orders@chequerscontracts.co.uk

Alternatively, you can call us on: 020 8665 6746

You may find the quickest solution to your query or problem can be found by checking our list of  frequently asked questions:
What are your Carriage Terms?
What day is delivery due?
Can I see a Representative?
If I order more cases, do I get a better price?
Is it in stock?
Can I have the MSDS Sheets to assist with my COSSH Assessments?
Can I have a sample?
What times are you open for business?
Are dispensers supplied?
What are your Bank Account Details?
I've had the wrong goods delivered, what should I do?
I am unhappy with the goods you have sent me
The goods you have sent me are damaged
The goods do not seem to be the same as the last time I ordered them
I may not be available when you try to deliver
Do you demonstrate Application Equipment?
What is your returns policy?
The goods are faulty, what should I do? 

What are your Carriage Terms?

Our deliveries are carried out free of charge subject to minimum order value of £50, area/location and a £1 charge inside the congestion charge zone. Deliveries can be carried out on an 'as and when required' or regular 'standing order' basis.

A more detailed breakdown of our delivery charges by area is as follows.  These charges are a guideline only and actual website delivery charges may vary for specific products or delivery areas.

Within Congestion charge zone

  • £1.00 if order value over £50.
  • £1.00 + Standard delivery charge (£7.95) if order value under £50. (i.e. total charge £8.75)

Within M25 (but outside congestion charge zone)

  • Free if order value over £50.
  • Standard delivery charge (£7.95) if order value less than £50.

England outside M25, Wales, Scottish Lowlands main towns

  • Basic charge of Standard delivery charge (£7.95)
  • Plus additional low order charge of £7.95 if order value less than £50
  • Plus additional £0.30 for every kg over 20kg

Scottish Highlands and Offshore Islands

  • Basic charge of £20.60 Plus additional low order charge of £7.95 if order value less than £50 Plus additional £2.60 for every kg over 1kg

Northern Ireland

  • Basic charge of £22.50
  • Plus additional low order charge of £7.95 if order value less than £50
  • Plus additional £2.50 for every kg over 1kg

What day is delivery due?

Your goods will normally be delivered within 3 days of placing your order.

Can I see a Representative?

Please contact our Sales Office who will be pleased to make arrangements.

If I order more cases, do I get a better price?

Please contact our Sales Office who will be pleased to discuss your requirements.

Is it in stock? 

We hold large stocks of the products shown on our Website and can normally deliver from stock. Please contact our Sales Office to confirm availability.

Can I have the MSDS Sheets to assist with my COSSH Assessments?

Some products have the MSDS sheets on line. If you cannot find the one you require, please contact our Sales Office who will be able to fax, post or e-mail it to you by return.

Can I have a sample?

Please contact our Sales Office who will provide assistance.

What times are you open for business?

Our Website is open 24 hours a day, 7 days a week! Office hours are 9:00am - 5pm Monday to Friday.

Are dispensers supplied?

Main line dispensers are supplies 'on Loan' under our standard 'Terms & Conditions of Business'. They remain our property and are subject to charge. Or you can purchase them.

What are your Bank Account Details?

Our Bank details are: NATWEST; Our Account Name is: Chequers Contract Services Ltd; Sort Code is: 60-06-14;
Account Number: 29517850

I've had the wrong goods delivered, what should I do?

We are sorry that this has happened. Please contact our Sales Office who will be pleased to make arrangements to exchange them as quickly as possible.

I am unhappy with the goods you have sent me

Please contact our Sales Office who will make arrangements to exchange them or make a refund.

The goods you have sent me are damaged

Please contact our Sales Office who will be pleased to make arrangements to exchange them.

The goods do not seem to be the same as the last time I ordered them

Please contact our Sales Office who will be able to explain the reason for the change.

I may not be available when you try to deliver

Please advise us of any special delivery requirements i.e. phone before delivery. Due to the nature of the goods involved, we are unable to leave goods without a signature. There may be an additional charge for certain special arrangements.

Do you demonstrate Application Equipment?

We can arrange demonstrations for items of equipment. Please contact our Sales Office or our Local Area Representative to make arrangements.

What is your returns policy?

If goods are unused and in their original packaging we will gladly credit or refund them. However a handling charge will be applied.  Unfortunately we are unable to do this with special order items, unless they are faulty.

The goods are faulty, what should I do?

Please contact our Sales Office who will make arrangements for repair/replacement as quickly as possible.

 

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Solutions to Common Problems

Problem: Your prices were being displayed and then they stop being displayed

This can happen if you leave your PC for a long period after signing on and then return to carry on with your order more than 20 minutes later.  The solution is to sign on again.